Your data privacy matters. This policy outlines how we collect, process, and protect your personal information as a South African user of quilararion.sbs.

Information We Collect

We collect personal data to ensure we provide appropriate, lawful support for your needs.

• Contact details such as your name, email address, and phone number when you engage with us.
• Information related to your preferences, requests, or inquiries during conversations or correspondence.
• Technical data, including IP address, browser type, and pages visited on our platform.
• Records of your consent and communication preferences according to South African POPIA requirements.

How We Use Your Information

Your personal information is only used to provide tailored guidance, respond to your requests, and improve our services.

• Contact you with relevant updates, notifications, or responses to your questions.
• Personalize your experience based on your preferences and household profile.
• Ensure legal compliance, including storing required records of your consent and preferences.
• Analyze platform usage trends to enhance service delivery and user support.

Legal Basis for Processing

We process your data lawfully under the Protection of Personal Information Act (POPIA).

Processing is based on your consent, performance of requested services, or compliance with lawful requirements under South African law.

Sharing Your Data

We limit third-party sharing and treat your data with confidentiality, unless disclosure is legally required.

• With partners or service providers who process personal data on our behalf for essential functions (subject to privacy safeguards).
• When required by law or regulatory authorities within South Africa.
• If our company structure or ownership changes, we may transfer relevant data as permitted by law.

Data Security

We use a combination of administrative, physical, and digital protections to guard your information against unauthorized access, loss, or disclosure. Regular security reviews are conducted to ensure ongoing compliance.

Your Rights

You are entitled to exercise your data privacy rights under POPIA.

• Request access to the personal data we hold about you at any time.
• Ask for corrections to inaccurate or incomplete information in our records.
• Withdraw consent for processing where relevant, with future effect.
• Request erasure of your data, subject to applicable legal limitations.

Cookies and Tracking

Cookies are used to enhance your website experience, collect usage data, and enable certain features. You may adjust preferences or decline cookies.

See Cookie Policy See Cookie Policy

Contact Us

For questions or to exercise your data rights, contact us at the details below.

About Policy Changes

We may update this policy to reflect new practices. Changes will be communicated and posted on our website.